Privacy Policy
At Uentrust Hair, we are committed to protecting your personal information with the same care and professionalism we apply to every strand of hair we source. This policy explains how we collect, use, and safeguard your data.
Last updated: June 2025
Data Collection Scope
We collect personal information solely when you voluntarily provide it to us through our website contact forms, sample request forms, or direct email and WhatsApp communication. The types of information we may collect include:
- Contact details: Full name, email address, phone number, and WhatsApp number.
- Business information: Company name, business type (salon, distributor, wholesaler), and country of operation.
- Order preferences: Preferred product types, color selections, lengths, and estimated order quantities.
- Shipping details: Delivery address and preferred shipping carrier, provided at the time of order confirmation.
- Inquiry content: Any messages, questions, or customization requests you submit through our forms.
We do not collect payment card details directly. All payment transactions are processed through secure third-party banking or payment channels.
Data Usage Purpose
Your information is used exclusively to support our business relationship with you. We operate on a strictly business-to-business basis, and all data usage is limited to the following purposes:
Inquiry Response
Responding to your product inquiries, quote requests, and sample orders within 24 working hours.
Order Fulfillment
Processing and coordinating your orders, including production, quality control, and shipping via DHL, FedEx, or UPS.
Custom Solutions
Providing tailored recommendations for custom colors, lengths (14-28 inches), and wholesale specifications based on your needs.
Relationship Management
Maintaining our long-term partnership by keeping your preferences on file to ensure consistent service across future orders.
We do not use your data for unsolicited marketing, automated profiling, or any purpose unrelated to your direct business inquiry or order.
Confidentiality Commitment
We treat your business information with the utmost confidentiality. Built on 12 years of trusted partnerships with clients across 50+ countries, our commitment to data privacy is a cornerstone of how we operate.
We will never sell, rent, trade, or disclose your personal or business information to any third party without your explicit written consent.
Our confidentiality practices include:
- No third-party sharing: Your contact details, order history, and business preferences are never shared with other suppliers, competitors, or marketing agencies.
- Restricted internal access: Only authorized team members directly involved in processing your inquiry or order have access to your information.
- Manufacturer confidentiality: When working with our manufacturing partners in China, only the minimum necessary order specifications are shared--never your full contact profile or business strategy.
- Secure communication: All client communications are conducted through professional, password-protected channels including business email and verified WhatsApp.
- Data retention limits: We retain your information only for as long as necessary to fulfill your orders or maintain our ongoing business relationship, or as required by applicable law.
Your Data Rights
You have full control over your personal information. As our valued business partner, you are entitled to the following rights at any time, free of charge:
Right to Access
You may request a copy of all personal and business information we hold about you at any time.
Right to Rectification
If any information we hold is inaccurate or outdated (e.g., a new email address, updated shipping address, or revised business name), you may request a correction at any time.
Right to Erasure
You may request the permanent deletion of all personal data we hold about you. We will process your request promptly, subject only to any legal obligations to retain certain records.
Right to Withdraw Consent
You may withdraw consent for us to store or use your data at any time. This will not affect any prior transactions or communications already completed.
How to Exercise Your Rights
To submit any data request--access, correction, or deletion--please contact us directly. We will acknowledge your request within 1 working day and complete it within 5 working days.
Your Privacy is Our Priority
With 12 years of experience serving clients in 50+ countries, we understand that trust is the foundation of every great partnership. If you have any concerns or questions about this policy, our team is here to help.